Operational Specialist I

Posted yesterday

bridged health allianceHelena (MT)

Medical Secretaries and Administrative Assistants Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

SENIORITY

Mid

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About the role

About Bridged Health Alliance Bridged Health Alliance is a Montana-based health and wellness trust created exclusively for Montana public schools. We exist for one reason: to make sure every educator, staff member, and their family has access to a benefits plan that honors their work and protects their well-being. Through a statewide, self-insured model, we deliver meaningful cost savings, long-term stability, and a level of personal service our member districts simply can't get anywhere else. Headquartered in Helena, we're a small, high-impact team of seasoned benefits, operations, and health plan professionals who know Montana schools and know this work. Our size is our advantage: you'll have direct access to leadership, real ownership over your work, and a clear line of sight from what you do every day to the districts and families who depend on us. Join us as an Operations Specialist I and play a key role in advancing our mission to serve Montana's public school communities. Reporting to the Director of Operations, you'll help keep our benefits administration running smoothly and accurately — supporting member districts, safeguarding data integrity, and making sure our participants get clear answers when they need them most.

Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid parental leave Paid time off Parental leave Vision insurance

Job Summary: The Operations Specialist I manages day-to-day benefits administration systems, including COBRA and retiree healthcare plans, and associated district and member communications. This role troubleshoots system issues, supports data accuracy and integrity, and assists member school districts with complex benefit questions while ensuring compliance with federal and state regulations. Additionally, this role supports the leadership team with administrative, clerical, and project duties, including coordination of scheduling, postage and mail, and travel.

Duties

Benefits: System Management: Navigate and update benefits administration software and data portals. COBRA Administration: Process COBRA enrollments, track qualifying events, and send timely participant notices.

Retiree Benefits: Manage retiree plan changes, eligibility verifications, premium billing, and retiree communication. Data Quality: Perform routine audits of district and member records and fix discrepancies quickly. Member Support: Answer escalated questions from participants about their health coverage options. Team Support: Assist account service team with benefits administration needs and support leadership team with administrative functions.

Required Skills & Qualifications: Time Management: Ability to manage multiple priorities and meet tight deadlines. Communication: Clear verbal and written skills to help members navigate complex choices.

Technical Skills: Proficiency with Microsoft Office software suite, in particular Excel.

Education: High school diploma required; a bachelor’s degree in a related field is a plus.

Desired Skills & Qualifications

Experience: Two to three years of work in benefits administration or health insurance operations. Knowledge: Strong understanding of COBRA, HIPAA, and retiree medical plan rules.

Technical Skills: Experience with benefits administration platforms and advanced Excel.

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