Professional Billing Representative| Professional Billing, Full-Time

Professional Billing Representative We are looking for a Professional Billing Representative to join our collaborative team at Memorial Health!

Exhibits professional communication with customers, family members, co-workers, vendors and payers, by providing helpful assistance and responding timely to requests. Insures active listening prior to responding, remains calm and confident when assisting others Demonstrates a strong representation of Memorial Health's values through attitude, actions and communications with others Addresses patient concerns and complaints and provides resolution for readily resolved issues; escalates more in-depth issues as appropriate to assist with service recovery Displays enthusiasm while applying quick thinking and resourcefulness in providing assistance Critical Thinking: Actively looks for and creates opportunities to improve department, staff and personal development Develops and demonstrates knowledge of current developments in field to maintain competency Utilizes hospital and departmental policies and procedures Interpersonal: Acts as a resource for new employees and precepts as needed All interactions are conducted in a professional manner Demonstrates a positive attitude Provides excellent customer service, facilitates quality care delivery and fosters an atmosphere of understanding cultural diversity Communicates dissatisfaction with issues to direct supervisor; actively contributes to the solution of problems and refrain from promoting dissatisfaction among co-workers Must be a team player; cooperate with co-workers to resolve conflict through one on one negotiation or with the assistance of the Director or their designee Maintains confidentiality at all times to protect patient's privacy and maintains HIPAA privacy and security regulations Documentation: Documents accurately (painting a complete picture providing directions to other health care providers); refrains from using unapproved abbreviations in written or computer documentation Documentation is completed on a daily basis Understands the importance of accurate completion of documentation and Hospital accreditation requirements and how it impacts hospital payment and certification programs

Employee performs within the prescribed limits of the hospital's and department's Ethics and Compliance program and is responsible to detect, observe and report compliance variances to their immediate supervisor, or upward through the chain of command, the Compliance Officer, or the hospital hotline. Performs other duties as required or assigned. Attends all mandatory education and in-services (i.e., team training, safety, infection control, etc.)

Vacation Sick Leave11 Paid Holidays Personal DayRetirement: Ohio Public Employee Retirement System Deferred Compensation Other: Tuition Reimbursement Kidzlink Daycare Center Employee Recognition Free Parking Wellness Center Competitive Salaries Community/Family Atmosphere