Remote Call Center Agent

Posted 9 days ago

acd connectFarmington (UT)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$10.00 per hour

Apply

About the role

Part Time Remote Call Center AgentACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.*This is a work from home position*Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PRAll applicants applying from these states or internationally unfortunately cannot be considered.

Job Duties:

Answer incoming calls and respond to customer's emails
Maintain a friendly and professional tone on all calls and interactions with customers
Management and resolve customer complaints
Input customer donations in the computer system
Identify and escalate issues to supervisors
Provide client service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints/issues using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary

Skills and Requirements:

Bilingual Strongly Preferred
Excellent interpersonal skills and the ability to organize simultaneous tasks
Must be able to type a minimum of 30 WPMProven ability to work as a member of a team
Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
Windows 10 or newer16GB of RAM on your PCMust have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
Private work at home environment free from interruption and distractionUSB Headset
Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.