BDC Customer Service Representative

Posted 8 days ago

dave sinclair buick gmcSt Louis (MO)

Customer Service Representatives Other Support Activities for Road Transportation

SENIORITY

Mid

SALARY

$18/Hr

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About the role

BDC Customer Service Representative The BDC Customer Service Representative ensures prompt and genuine greetings to every customer that calls into Dave Sinclair Buick GMC. BDC Customer Service Reps schedule service appointments and help facilitate communication between our customers and the service department. The ideal Representative is genuinely excited to help customers. They are patient, empathetic, and passionately communicative. It is important that they can put themselves into our customers' shoes and advocate for them as necessary. Ideal candidates thrive in a fast-paced environment where customer service and communication are paramount.

Responsibilities:

Schedule service appointments for customers
Answer phone calls and reroute to appropriate person
Follow up with customers who have missed appointments or who have parts that have arrived and are ready for installation

Answer basic questions regarding maintenance schedules, applicable warranties, factory recalls etc.

Benefits: We have wonderful benefits that include:

Health coverage
Vision coverage
Dental coverage 401k retirement savings plan

Requirements: Skills Required-Able to navigate computer programs and operate phone systems-Positive attitude-Great customer service-Ability to display empathy over the phone Salary Description $18/Hr

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