Customer Retention Representative

Posted yesterday

premier job hubSioux Falls (SD)

Customer Service Representatives Savings Institutions and Other Depository Credit Intermediation

SENIORITY

Junior

SALARY

$17.25 - $19.15 per hour

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About the role

Job Opportunity at PREMIER Bankcard At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Details

Location: Sioux Falls, SD

Shift: Varying shift options available

Job Status: Full-Time and Part-Time

Pay: $17.25-19.15/hour starting, additional monthly incentives available

Work Site: This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating. Shift Options: Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pmPart Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pmNo Sundays!

About the Role:

Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
Educate customers on benefits, rewards, and features of retaining the account.
Maintain control of conversations and appropriately answer customer objections and questions
TrainingExtensive paid training program, up to 3 weeks in length.
Ongoing training opportunities for future success!
PayBase wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.
Top 75% of associates are eligible for incentives
Career path from Associate I to Associate IV each step earning an increase in pay
Earn up to an additional $3.50/hr. when working non-traditional hours
Bilingual skills are compensated in the form of a 10% differential
Flex Scheduling opportunity for top performers
Competitive Benefits Package
Full medical benefits for 20+ hours/weekFREE dental and vision coverage
Generous time off plans including PTO, Sick Pay, and Bonus Days 401(k) dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
Employee Wellness Program
Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
Fun Employee Parties

Our Culture:

We have an emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work.
Career advancement opportunities is a way PREMIER leaders show they care.
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

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