Escalation Specialist
dexianChandler (AZ)
$21-$26/hr
ApplyAbout the role
13 openings!!! Call Lewis 972-365-9547
Required Qualifications:
- 3+ years of Complaint Resolution experience in a Financial Services environment, will also consider Insurance industry experience (customer service).Strong communication skills with the ability to de-escalate customers over the phone
- Ability to follow policy and procedures to execute tasks repetitively
- Pipeline and time management – work on different complaints in different statuses while meeting deadlines
Tech Savvy – will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology.
MUST HAVE:
Empathy – ability/experience with assisting upset customers that have a situation that want resolved immediately. Also need “thick skin” since some customers might take out anger on representative.
Address: CHANDLER, AZ
Pay Rate: $21-$26/hrStart Date: asap
Position Type/Duration of Assignment: 18mo contract Hours/Schedule(if training schedule include here): Mon-Fri, 8a – 4:30pHybrid schedule: 6 weeks of onsite training, after training will move to hybrid schedule of 5 days onsite/5 days remoteCANNOT MISS ANY TIME DURING TRAINING8
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