General Manager- Vending, Micro Markets & Office Coffee

The Opportunity: Lead day-to-day performance, develop a strong team, strengthen client partnerships, and drive measurable growth and profitability across the business.

Operations & Distribution: Oversee daily operations across vending, micro markets, and OCS, including warehouse management, purchasing, inventory, delivery routes, equipment, and service standards. Establish SOPs, safety protocols, productivity goals, and performance standards. Leverage technology and data to improve efficiency, product availability, and profitability.

Financial Management: Own operating budgets, P&L performance, and financial results. Monitor sales, labor, product costs, inventory, and route profitability. Identify opportunities to increase revenue, improve margins, reduce waste, and control expenses.

Leadership & Team Development: Recruit, train, coach, and manage warehouse staff, drivers, technicians, and support personnel. Set clear expectations, promote accountability, and build a productive, team-oriented culture. Maintain a hands-on leadership approach to daily operations and problem-solving.

Client Relations & Service Excellence: Build strong client relationships through regular site visits, proactive communication, and responsive service. Ensure locations meet company standards for cleanliness, merchandising, stocking, and equipment maintenance. Resolve concerns promptly to protect client relationships and retain business.

Collaboration, Growth & Continuous Improvement: Partner with Accounting, HR, Sales, Purchasing, Technology, and senior leadership to achieve company goals. Analyze sales trends, optimize product selection and pricing, and implement promotions and new offerings. Support new account openings, installations, and business development. Utilize SEED and other management systems to improve reporting, inventory control, and route efficiency. Share best practices and drive continuous operational improvement across the organization.

Qualifications & Experience: RequiredMinimum 5 years of progressive operations management experience, preferably in vending, micro markets, OCS, unattended retail, or route-based distribution. Proven ability to manage employees, warehouse operations, inventory, delivery routes, and client relationships. Strong P&L, budgeting, cost-control, and performance management skills. Excellent leadership, communication, organization, and problem-solving abilities. Hands-on management style with the ability to collaborate across departments and travel occasionally.