Parts Counter Advisor

Posted 7 days ago

ho penn machineryHoltsville (NY)

Parts Salespersons Automotive Parts and Accessories Retailers

SENIORITY

Mid

SALARY

$25-$33/hour

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About the role

Parts Counter AdvisorH.O. Penn Machinery is hiring immediately for a Parts Counter Advisor in Holtsville, NY.

Pay: $25-$33/hour (dependent on relevant experience)

Bonus: 5% bonus potential

Benefits:

Medical/dental/vision insurance 401(k) with company match
Holidays & competitive PTOKey Qualifications
Minimum of 1-year parts counter experience or related mechanical/technical experience required, (diesel or heavy equipment highly preferred)
Ability to multitask & be highly organized with the ability to be competent in a fast-paced environmentStrong interpersonal and communication skillsProficient in computer applications and software, and capable of learning new programs

Responsibilities:

Successfully provide solutions to customers' parts needs.
Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs
Sell parts to all fax-in, email-in, call-in and walk-in customers
Advise customer of additional related parts and services available
Maintain communication with customers on open orders
Follow all established procedures to ensure accurate payment
Participate and complete training as required and/or available
Ensure customer satisfaction.
Communicate effectively to build strong, long-term, trusting relationships with customers
Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.)Represent the company in a positive, courteous, and professional manner at all times
Solicit incremental business.
Communicate information including leads to Sales Reps and Service Department
Promote a one-stop-shop to customers
Be aware of and promote all current offerings to customers

Qualifications: Minimum of 1-year parts counter experience or related mechanical/technical experience required, (diesel or heavy equipment highly preferred) Ability to multitask & be highly organized with the ability to be competent in a fast-paced environmentStrong interpersonal and communication skillsProficient in computer applications and software, and capable of learning new programs

Physical Requirements:

Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.

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