Lead Print Operator

Location: West Haven, CT

Job Type: Hourly Consultant

Hours: 8 am to 5 pm, M-F

Pay: up to $28.99/hr

Essential Functions: Oversee daily print shop operations, workflow, scheduling, and production priorities to meet customer deadlines and service levels. Assign work and provide direction, training, and mentoring to print shop staff. Operate high-volume digital production printers, copiers, wide-format printers, scanners, bindery, and finishing equipment. Perform quality control inspections and final checks to ensure accurate, high-quality production. Troubleshoot equipment issues and coordinate service requests as needed. Maintain inventory of paper, toner, finishing supplies, and other production materials. Serve as the primary customer contact for print requests, specifications, timelines, and project updates. Recommend appropriate paper, finishing options, production methods, and print specifications. Resolve customer concerns professionally and promptly. Track production volumes, job status, material usage, equipment maintenance, and performance metrics. Identify workflow bottlenecks and support process improvements to increase production efficiency and accuracy. Maintain a safe, organized, and customer-focused production environment. Lift and move materials weighing up to 50 pounds and stand/walk for extended periods. Skills Digital print production and finishing High-volume production equipment operation Print shop workflow and scheduling Quality control and inspection Equipment troubleshooting Customer service and communication Staff training, mentoring, and leadership Strong organization and time management Problem-solving and decision-making Microsoft Office and print management software Prepress and document production knowledge Workplace safety practices Experience 3-5 years of experience in a production print, copy center, commercial print, or similar environment. Experience operating high-volume digital production and finishing equipment. Experience leading, training, or supervising print production staff preferred. Experience with Adobe Acrobat, InDesign, or Adobe Creative Suite preferred. Experience with variable data printing and document management systems preferred. Education High School Diploma or GED required. Associate's degree in Graphic Communications, Business Administration, or a related field preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what's next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.