IT Tech Support/HelpDesk- Only W2 and Locals Only

Posted 3 days ago

sgs technologieExport (PA)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Junior

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About the role

US Citizens and Green card holders would be considered only on W2.We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.

Key Responsibilities: Provide onsite deskside support to end users for desktops, laptops, and peripherals Diagnose and resolve hardware and software issues on Windows systems Install, configure, and troubleshoot printers (local & network printers)Perform system setups, imaging, OS installations, and upgrades Troubleshoot issues related to MS Office, Outlook, email, and common business applications Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)Log, track, and resolve incidents using a ticketing system Escalate unresolved issues to appropriate teams when required Maintain IT asset inventory and documentation Ensure adherence to IT policies and security standards

Required Skills & Qualifications: Strong experience in desktop & laptop troubleshooting (Windows 10/11)Hands-on experience with printer setup, configuration, and troubleshooting Good understanding of hardware components and peripherals Experience with Active Directory (password resets, user unlocks, basic group management)Knowledge of ticketing tools (Service Now, Remedy, Jira, etc.)Basic understanding of networking concepts (IP, DNS, DHCP)Excellent customer service and communication skills Ability to work independently in an onsite environment

Preferred Qualifications: IT certifications (CompTIA A+, Network+, or similar)Experience supporting corporate or enterprise environments Exposure to SCCM, Intune, or endpoint management tools Soft Skills Strong problem-solving abilities Patience and professionalism while supporting end users Ability to manage multiple tasks and prioritize effectively

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