Digital Media Specialist

The Opportunity: This is a hands-on strategist role with responsibility for both client relationships and campaign performance. You'll own a portfolio of accounts, lead bi-weekly client calls, manage Meta campaigns, monitor results, contribute to ad messaging, and serve as the primary point of contact for your clients. You'll report to the Associate Director of Operations and be directly accountable for client results, relationships, and retention. What You'll Own Client Strategy & Relationships Own a portfolio of client accounts and serve as the primary point of contact Lead bi-weekly client calls covering performance, strategy, priorities, and next steps Prepare and send bi-weekly performance reports at least 24 hours before scheduled calls Translate campaign data into clear, actionable recommendations for non-technical clients Build strong client relationships that support retention, renewals, and referrals Solve account issues proactively to support stability and growth Meta Campaign Management Build, launch, and optimize Meta campaigns focused on lead generation and appointment booking Manage budgets, audience targeting, bid strategies, creative testing, and campaign variables Monitor performance daily and make adjustments based on cost-per-appointment and other key metrics Diagnose underperforming campaigns and develop strategies to improve results Test audiences, messaging, and creative to identify opportunities for stronger performance Contribute to ad copy and campaign messaging Tracking & Technical Execution Set up and troubleshoot tracking, Meta pixels, and conversion events Configure Calendly integrations, Zapier automations, and lead-routing workflows Resolve technical issues between advertising platforms and client systems Proactively monitor tracking and lead flow to prevent issues from affecting client results 4+ years of hands-on paid media experience, with a strong focus on Meta advertising Experience simultaneously managing multiple client accounts and leading client-facing conversations Proven ability to manage campaigns toward defined performance targets while supporting client retention Experience with conversion tracking, pixels, and basic marketing automation Strong communication, organization, and problem-solving skills Preferred Experience Financial services marketing Lead-generation and appointment-setting campaigns Video sales letter marketing High-ticket or considered-purchase funnels Direct-response advertising How You Work You take ownership. When something isn't working, you investigate the issue, determine what needs to be changed, and act. You're comfortable being accountable for results and explaining performance clearly to clients who may not speak marketing. You're organized, detail-oriented, and able to move quickly across multiple accounts without losing sight of the outcome. You want to be responsible for making the account work - not one of several people sharing responsibility for it. Paid Time Off, including vacation, sick time, and public holidays Training & Development Work From Home Flexible Schedule Performance Bonus