KEY RESPONSIBILITIES:
Manage 3M/12M and C/1000 indices, including monthly closing reports. Conduct daily monitoring of Dealer/3M claims and lead appeals/disputes with HMG for misrepresented claims. Share EWR (Early Warning Reports) and drive continuous claim reduction activities. Lead weekly meetings focused on warranty improvement initiatives with customer. Present monthly warranty performance results and establish/report comprehensive Quality Improvement Plans. Operate and manage regular communication channels with HQ to align quality strategies. Progress on weekly issue improvements and review effectiveness verification. Technical Diagnosis Analysis, Vehicle Inspection: Conduct on-site investigations of quality issues on actual vehicles. Assist manager in establishing, implementing and maintaining the quality management system. Responsible for continual improvement activities to enhance the quality system. Monitor customer quality performance including supplier/or customer interaction and development. Respond to and communicate internally and externally on customer quality issues including updates to customers on status of corrective actions. Lead coordination of containment issues to include root cause analysis and implementation of corrective action for process related concerns. Work with the cross-function teams (ex. production team) to address customer quality issues, timely resolution of issues, corrective actions and preventive actions. Participate in or lead problem solving teams assigned, analyze failure, corrective and preventive action to respond to customer complaints. Support the quality inspection process to ensure that products and processes comply with the relevant requirements of the quality management system. Support EHS objective.
EDUCATION AND EXPERIENCE:
Bachelor of Science in Engineering or related field required.3-5 years’ related experience in an automotive manufacturing environment preferred (Minimum 3 years of experience in QA (Preferred).Experience with high volume production process preferred. Basic metrology skills, Blueprint reading and SPC knowledge. Computer skills to include Word, Power Point, Excel. Excellent communication skills. Excellent analytical skills.
SALARY RANGE: $85,000 - $90,000 (USD)
