Desktop Support Analyst
mroadsMemphis (TN)
About the role
Proactive and detail-oriented IT professional looking to contribute to a dynamic team Strong knowledge of Windows, Mac and iOS operating systems. Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues. Install, configure, and troubleshoot desktops, laptops, and peripheral devices. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Experience in MDM tools such as Intune, Jamf, Airwatch (Workspace ONE UEM). Experience in Active Directory. Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary. Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours. Manage and prioritize support requests via ServiceNow to meet service-level agreements. Deliver exceptional customer service by ensuring professional, clear, positive, and effective communication. Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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