Customer Service Representative / Junior Level

A growing services company is seeking a Customer Service Representative to join their team. In this client-facing role, you will serve as the primary point of contact for incoming customer inquiries, ensuring all calls are answered promptly, documented accurately, and directed to the appropriate internal teams. You will play a key role in delivering a positive customer experience and supporting day-to-day service operations.This position is heavily phone-based and focused on handling customer inquiries, coordinating requests, and maintaining clear communication throughout the service process. The ideal candidate is highly organized, calm under pressure, and comfortable managing a high volume of calls while maintaining professionalism and accuracy.You will work closely with internal teams and management to ensure all customer requests are handled efficiently and that customers receive timely updates. This role is ideal for someone who enjoys working in a fast-paced environment, helping others, and providing excellent customer service.This role will be on-site in Pottstown, PA.Required Skills & Experience1+ years of experience in a customer service, call center, or support environmentStrong professional phone presence with excellent verbal communication skillsExperience handling high call volumes while maintaining professionalism and accuracyExperience documenting customer interactions in a system or databaseStrong organizational skills with the ability to multitask and prioritizeAbility to actively listen to customer concerns and gather accurate informationStrong customer service mindset with the ability to de-escalate frustrated customersExperience coordinating requests between customers and internal teamsAttention to detail when documenting interactions and requestsReliable attendance and punctuality for scheduled shiftsDesired Skills & ExperienceFamiliarity with customer service or CRM systemsBasic understanding of service workflows or customer support processesStrong written communication skills for email follow-upsWhat You Will Be DoingServing as the first point of contact for incoming customer callsAnswering phones professionally and ensuring a positive customer experienceListening to customer concerns and gathering relevant detailsCreating and documenting customer requests accurately in the systemRouting requests to the appropriate team based on need and urgencyMonitoring open requests to ensure timely follow-upCommunicating updates and resolutions to customers via phone or emailEscalating urgent or unresolved issues to management when necessarySupporting team operations by coordinating communication across departmentsMaintaining high customer service standards and a positive experienceResponsibilities Breakdown70% Call Management and Customer Interaction20% Request Tracking and Coordination with Internal Teams10% Customer Follow-ups and Service SupportDaily Responsibilities50% Answering incoming customer calls and gathering information25% Logging requests and routing them appropriately15% Monitoring request status and following up as needed10% Communicating updates and supporting team operationsThe Offer You will receive the following benefits:Competitive salary based on experience401(k) with company matchingComprehensive medical, dental, and vision benefitsGenerous PTO and paid holidaysProfessional development and training opportunitiesSupportive team environment within a growing companyApplicants must be currently authorized to work in the US on a full-time basis now and in the future.#J-18808-Ljbffr