Assistant Director (Full-Time) @ Candy Land NYC

Position Summary: The Assistant Director is responsible for supporting the daily operation of the Candy Land store. This role oversees daily operational execution, staffing, inventory management, scheduling, safety, and compliance while partnering closely with the Store Director and staff to ensure the Candy Land experience is consistently delivered. As the primary Leader on Duty, the Assistant Director sets the pace for the day, removes obstacles for the team, and creates an environment where Candy Guides can focus on delivering memorable guest experiences. The Assistant Director is accountable for four key outcomes: Create Wonder Support a seamless guest experience through operational excellence. Drive Results Execute daily business priorities and achieve operational goals. Grow People Coach and develop team members through daily leadership. Build Partnerships Collaborate with Event Network partners, property leadership, and the store leadership team.

What You'll Do: Operational Leadership Lead the day-to-day operation of the store as the primary Leader on Duty. Execute opening and closing procedures while ensuring operational readiness. Oversee scheduling, labor deployment, and daily workload planning. Maintain inventory accuracy through replenishment, cycle counts, and operational controls. Ensure visual standards, cleanliness, and safety expectations are consistently maintained. Protect company assets through inventory management and loss prevention practices. Team Leadership & Development Coach and support Candy Guides and Lead Candy Guides through real-time feedback and development. Assist with recruiting, onboarding, and training new team members. Reinforce learning through daily coaching and observation. Foster a positive, accountable, and collaborative team culture. Lead by example through professionalism, integrity, and operational excellence. Guest Experience Partner with Experience Leaders to ensure operational execution supports an exceptional guest experience. Resolve guest concerns with empathy and professionalism. Maintain awareness of the sales floor and proactively remove operational barriers that impact guest engagement. Ensure every guest interaction reflects the Candy Land brand promise. Business Performance Support the achievement of sales, payroll, labor, and operational goals. Monitor key business metrics and assist in implementing action plans to improve performance. Execute merchandising, replenishment, and promotional initiatives. Analyze daily business trends and communicate priorities to the leadership team. Leadership & Collaboration Build collaborative relationships with Event Network partners, property leadership, and internal support teams. Partner with the Store Director to execute strategic initiatives and operational priorities. Promote open communication, teamwork, and accountability across the store. Support special events, seasonal activations, and grand opening initiatives.

What You'll Bring: We're looking for leaders who are passionate about operational excellence, developing people, and delivering memorable guest experiences.

Required Qualifications: 24+ years of leadership experience in retail, hospitality, entertainment, or guest-focused environments. Experience leading daily operations in a high-volume retail environment. Strong organizational, planning, and time management skills. Demonstrated ability to coach and develop team members. Experience with scheduling, payroll, inventory, and operational execution. Excellent communication and interpersonal skills. Ability to remain calm, organized, and solutions-focused in a fast-paced environment. Flexible availability, including evenings, weekends, holidays, and special events. Must be 18 years or older to apply.

What Success Looks Like: Every Assistant Director is expected to lead across four key pillars. Create Wonder Ensure operations support a seamless guest experience. Maintain a safe, organized, and welcoming environment. Remove operational barriers so the team can focus on guests. Drive Results Execute daily operational priorities. Support sales and productivity goals. Maintain inventory accuracy and labor efficiency. Ensure operational excellence. Grow People Coach and develop team members through daily interactions. Reinforce training and operational standards. Build confidence and capability within the team. Foster accountability and continuous improvement. Build Partnerships Collaborate effectively with Store Leadership, Experience Leaders, Event Network partners, and property leadership. Support cross-functional initiatives and special events. Build trust through communication, teamwork, and reliability. Why Candy Land? Candy Land is more than a retail destinationit's an experience where families discover wonder, celebrate imagination, and create lasting memories. As the Assistant Director, you'll play a critical role in bringing that experience to life by ensuring every day is operationally ready for the magic to happen. You'll have the opportunity to develop your leadership skills through Event Network University, partner with an incredible team, and help launch one of Event Network's most exciting new retail concepts.

Physical Requirements: To successfully perform the essential functions of this role, the Assistant Director should be able to: Stand and walk for extended periods throughout scheduled shifts. Frequently move throughout the sales floor, stockroom, and guest experience areas. Lift, carry, push, and pull merchandise and supplies weighing up to 30 pounds on a regular basis. Occasionally lift or move items weighing up to 50 pounds with assistance or appropriate equipment. Bend, stoop, kneel, reach, and climb ladders as needed to merchandise products, replenish inventory, and maintain store presentation. Use a computer, tablet, point-of-sale system, and other technology for extended periods. Work in a fast-paced retail environment with frequent interaction with guests and team members. Maintain a flexible schedule, including mornings, evenings, weekends, holidays, and special events as business needs require. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits: Eligible team members may enjoy: Competitive salary Performance-based incentive opportunities Medical, dental, and vision benefits Paid time off and company holidays 401(k) with company match (where applicable)Leadership development Career advancement opportunities within Event Network Employee merchandise discounts The opportunity to help launch and shape an exciting new retail concept