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David Careers

Network Voice Consultant || Bryan, TX || Onsite

Posted 10 days ago

esolutionsBryan (TX)
Network and Computer Systems AdministratorsComputer Systems Design Services

SENIORITY

Senior

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About the role

Network Voice Consultant (L2 Level)
Location: St Joseph Regional Health. 2724 Koch St. Bryan, TX 77802
Job Description:
  • Basic understanding of CUCM & Cisco Unity Connection version 11.x and 12.x.
  • Must be able to add IP phones, end users, CSS, partition, route pattern and route group, etc.
  • Good understanding of Unity Connection Voicemail services.
  • Good understanding of VoIP, MGCP, H.323 and SIP services.
  • The one should understand Avaya Blue CS1K multi group system with Avaya Blue adjacent servers like call pilot, signaling server, SMGR, NRS and Avaya Aura contact center.
  • The one should understand PSTN protocols like T1, CCS, CAS, BRI, PRIThe one should have knowledge of configuration of Nortel/Avaya IP, digital and analog phones in PBX, Spectra-link phones.
  • The one should have knowledge of jumper cabling, patching and how to move Nortel TN from one port to another.
  • Good communication skills.
  • Open for 24x7 availability
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • Independently resolve tickets within SLAAdheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update worklogs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On-call support
  • Opening Bridge CallKey Technologies:
  • CUCM & Unity Connection 11.x and 12.x.
  • SIP, MGCP and H.323 gateways.
  • UCCX 11.x and 12.

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