Guest Service Manager

Posted 8 days ago

hyatt regency princetonPrinceton (NJ)

Lodging Managers Hotels (except Casino Hotels) and Motels

SENIORITY

Mid

SALARY

$70,000 to $75,000 per year

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About the role

Guest Service Manager

Compensation: $70,000 to $75,000 per year

You are confident, service driven, and skilled at leading front desk operations. You understand how to create exceptional guest experiences while supporting and motivating your team. If you thrive in a fast paced hospitality environment and enjoy solving problems with professionalism, keep reading.

The Role: As the Guest Service Manager, you oversee daily front desk operations, coach team members, and ensure all guest interactions are welcoming, efficient, and solution oriented. You help maintain smooth operations, manage service recovery, and support the hotel's reputation for outstanding hospitality.

What You Will Be Doing:

Manage daily front desk operations and team performance
Train, coach, and support guest service representatives and supervisors
Oversee check ins, check outs, reservations, and guest account handling
Resolve guest concerns quickly and professionally
Ensure front desk procedures and brand standards are followed
Communicate effectively with housekeeping, engineering, and leadership
Monitor staffing needs, scheduling, and daily workflow
Maintain accurate logs, reports, and financial documentation
Support a welcoming, service oriented environment for guests and staff
Why You Will Love It Here
Leadership role with daily guest impact
Supportive team and opportunities for career growth
A dynamic environment where no two days are the same

Ready to Join the Team If you are ready to lead front desk operations and deliver exceptional guest service, we would love to meet you. Apply now. EOEQualificationsWhat Makes You YouPrevious front desk or hotel operations leadership experience required Strong communication, service, and problem solving skills Professional, reliable, and able to lead by example Organized and comfortable managing multiple priorities Confident working with hotel systems and guest service processes Passionate about hospitality and creating memorable experiences Flexible to work any days of the week, including holidays and weekends

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