Service Delivery Manager
zonesMillbrae (CA)
Service Delivery Manager
Posted yesterday
zonesMillbrae (CA)
SENIORITY
Manager
About the role
Overview:
All potential applicants are encouraged to scroll through and read the complete job description before applying. As a Service Delivery Manager at Zones, you will steward large, enterprise-wide managed services and partnerships with global clients. You will align client objectives with Zones’ capabilities, lead project lifecycles, and ensure delivery excellence to enhance customer experience. You’ll collaborate with sales, the solution team, and our Center of Excellence to translate needs into formal agreements and actionable plans. This role offers exposure to multi-service engagements and a chance to shape delivery across the utility market. Compensation / Benefitsmedical, dental, and vision coveragelife insurancedisability insurance 401(k) with company matchingpaid time off and sick leavevoluntary accident, hospitalization and critical illness insurance
Responsibilities:
Lead large, complex enterprise projects and managed services through all lifecycle phases.
Maintain strong client relationships at multiple levels, including C-level executives, as a trusted partner.
Meet revenue, profit, and growth targets while improving customer satisfaction.
Plan and facilitate internal and client-facing meetings; document outputs and actions.
Identify risks and drive risk mitigation and change management.
Serve as the liaison between Zones and customers for business and technical discussions.
Act as escalation point for issues beyond the project team; resolve conflicts over scheduling, resources, or technical matters.
Oversee project management per PMI domains (Integration, Scope, Time, Cost, Quality, Resources, Communications, Risk, Procurement). xhqgsiq Develop and implement systems to meet client SLAs; train and mentor team members.
Key requirements:
- Bachelor’s Degree plus 10+ years in service delivery, project management, or business consulting; MBA preferred or equivalent experience
- Exceptional communication with executives and C-level stakeholders
- Extensive experience managing large, long-term managed services engagements with profitability and client satisfaction
- Knowledge of PMBOK, risk management, change management, and performance metricsITIL V3 or 4 certifications preferred
- Ability to manage multiple priorities and adapt in fast-paced environments
- Leadership across client enterprise and multiple project environments to influence goals
- Experience with business transformation and change managementPM/Project management tools proficiency (Windows suite and scheduling tools)
- Ability to translate technical requirements into quotes/SOWsExperience coordinating subcontracted vendors and offshore teamsPMP certificationstrong communicationleadership and influencerelationship managementPMBOK knowledgeITIL knowledgePMO/PM tools proficiency
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