Mortgage Servicing Agent
Posted today
virtual vocationsDenver (CO)
Customer Service RepresentativesMortgage and Nonmortgage Loan Brokers
SENIORITY
Junior
About the role
Providing high-quality customer service, the full-time Mortgage Servicing Agent will respond to inquiries, resolve customer issues, and maintain accounts while working remotely from selected states.
Key responsibilities
Respond to customer inquiries and provide solutions on first contact
Manage account maintenance, including resolving billing disputes and correcting payment errors
Research and resolve customer problems that could not be addressed during initial contact
Required qualifications
High school diploma or equivalent
Two to four years of relevant experience
Strong phone communication skills with a customer-centric approach
Familiarity with digital applications related to banking and payments
Ability to work independently in a remote setting
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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