Collision Centre Customer Service Representative

Job Description: As a Customer Service Representative at Voss Collision Centre, you will be the face of our business, serving as the primary point of contact for customers in need of auto body repair services. You will assist customers with their inquiries, manage service appointments, and help ensure a smooth and positive experience from start to finish.

Responsibilities: Greet customers as they arrive in a pleasant and professional manner. Answer incoming phone calls. Screen calls, direct them to the proper party, and/or obtain enough information to allow for follow-up that is convenient for the customer. Perform clerical duties, such as typing and filing, including filing all repair orders. Open repair orders for all vehicles coming into the body shop for repairs, ensuring that all RO's and insurance forms are signed before commencing repairs. Explains the estimate to the customer, and aftermarket or Like Kind and Quality (LKQ) parts usage, along with the timelines of the repair. The CSR discusses and financial obligations to customers prior to drop off. Maintains a good relationship with all insurance companies. Prepares invoice prior to customer picking up vehicles. Prepares final billing for completed repair orders, ensuring all Insurance documents, Direct Repair Procedures (DRP's), and Power of Attorney forms are signed.