Operations Supervisor: Call Center Coach & Leader

Posted yesterday

teleperformance usaScottsdale (AZ)

First-Line Supervisors of Production and Operating WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Teleperformance USA in Scottsdale, AZ is seeking a Site Supervisor to lead client operations and ensure daily performance metrics—quality, service level and schedule adherence—are met. You will coach and develop agents across shifts, fostering a fun, energetic and accountable team environment. The role requires strong communication, collaboration and problem-solving skills, with a college degree preferred and capability to manage performance discussions and improvement plans while upholding #J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.