Call Center Specialist

Posted 3 days ago

crossroads insurance grpBaltimore (MD)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Company Description: Crossroads Insurance GRP is a financial protection partner dedicated to helping individuals make informed decisions about their insurance needs. The organization focuses on providing clarity and guidance so people understand what they are buying and how it supports their long-term goals. By emphasizing education over simple transactions, Crossroads Insurance GRP strives to build confidence in each policyholder’s coverage. The company’s mission is to ensure that insurance is not only purchased, but truly aligned with each person’s unique financial journey.

Role Description: The Call Center Specialist identify and engage prospective clients through outbound calling campaigns to generate qualified sales opportunities. My primary responsibility is to initiate meaningful conversations, assess prospect interest and eligibility, and schedule high-quality appointments for licensed sales professionals. Success is measured by the number and quality of qualified appointments generated, with compensation based on performance.

Key Responsibilities:

Conduct high-volume outbound cold calls to prospective clients using provided lead lists and self-generated prospects.
Engage decision-makers using consultative conversation techniques to identify needs, qualify interest, and build rapport.
Explain the value proposition and generate interest without performing the final sales presentation.
Qualify prospects based on established criteria, including need, eligibility, decision-making authority, and readiness to meet with a sales advisor.
Schedule qualified appointments directly into the sales team's calendar while ensuring all required information is collected.
Accurately document call outcomes, appointment details, and prospect information in the CRM system.
Follow up with prospects through phone, text, and email to confirm appointments and reduce no-show rates.
Meet or exceed daily call activity, conversation, appointment-setting, and quality metrics.
Collaborate with the sales team to improve lead quality, messaging, and conversion rates.
Maintain a professional, positive attitude while overcoming objections and building trust with prospective clients.
Core SkillsCold Calling
Appointment Setting
Lead Qualification
ProspectingOutbound Sales
Communication & Active Listening
Objection Handling
Relationship BuildingCRM Management
Time Management
Goal-Oriented Performance
Persistence & Resilience
Consultative Selling
Customer Engagement
Performance Metrics
Qualified appointments scheduled
Appointment show rate
Call volume and connection rate
Lead qualification accuracyCRM data quality and follow-up completion
Conversion of appointments to sales opportunities
Compensation Structure
Performance-based compensation paid for each qualified appointment that meets established qualification standards and is accepted by the sales team.
Additional performance incentives may be available based on appointment quality, attendance rate, and overall campaign performance.

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