Sr. TSaaS Performance & Quality Engineer

Position Overview: The Senior TSaaS Performance & Quality Engineer is responsible for the operational quality, performance, and continuous optimization of Traffic Safety as a Service (TSaaS) programs after deployment. This role serves as the operational intelligence lead for customer programs, using observability, analytics, AI-assisted insights, and engineering expertise to identify performance trends, investigate root causes, coordinate corrective actions, and drive continuous improvement across the entire enforcement lifecycle. What You'll Own End-to-end observability of TSaaS programs from camera detection through citation processing, payment, and reporting. Performance monitoring for cameras, edge devices, cloud applications, integrations, and operational workflows. Root cause analysis for operational issues affecting system performance, image quality, capture rates, uptime, and customer SLAs. Program optimization recommendations including camera performance, workflows, dashboards, AI-driven trend analysis, and operational improvements. Customer performance reviews, executive reporting, and technical recommendations. Coordination with Cloud Operations, Network & Identity, Implementation, Field Services, Product, Development, and customer stakeholders.

Key Responsibilities: Monitor the health and performance of production TSaaS environments using existing dashboards and observability platforms. Identify anomalies, emerging trends, and operational risks before they impact customers. Leverage AI and analytics to enhance trend detection, predictive insights, and operational decision making. Lead root cause investigations and coordinate technical resources to resolve identified issues. Assign work to the appropriate operational teams while tracking issues through resolution. Evaluate camera image quality, capture rates, detection performance, SLA compliance, and revenue protection metrics. Recommend system, workflow, camera configuration, and product improvements based on operational data. Support customer meetings, executive business reviews, operational audits, and continuous improvement initiatives. Technical Environment Grafana and operational observability dashboards Oracle Cloud Infrastructure hosted TSaaS platform Traffic enforcement cameras and edge systems Billien, PSOP, CMON and related operational applicationsSQL and data analysis tools (preferred)AI-assisted analytics and reporting platforms Public safety and CJIS-aligned environments

Minimum Qualifications: Degree in Engineering, Information Technology, Operations, Quality Management, or equivalent practical experience. Minimum 3 years' Experience in technical operations, service assurance, quality management, service performance management, field operations, managed services, or production support. Ability to analyze operational data and turn findings into practical corrective actions. Experience with monitoring tools, dashboards, ticket data, service reports, incident records, operational KPIs, or production metrics. Understanding of service availability, operational risk, customer impact, escalation paths, and production readiness. Strong ability to work across multiple technical teams while keeping ownership clear. Strong written communication skills and ability to summarize technical issues in clear operational language.

Preferred Qualifications: Experience with automated enforcement, ALPR/ANPR, camera systems, image-based workflows, smart city systems, public safety technology, ITS, or distributed sensor systems. Experience in managed service environments where uptime, compliance, customer trust, and reporting matter. Experience working with municipal, government, law enforcement, or public-sector customers. Familiarity with production readiness, incident/problem management, quality control, auditability, and regulated service operations.