Senior CX Analytics & Dashboards Lead

Posted today

darktraceDoral (FL)

Business Intelligence AnalystsCustom Computer Programming Services

SENIORITY

Lead

About the role

Darktrace is seeking a Senior Customer Experience Operations Analyst to build and own CX metrics dashboards across all CCO functions. You will join a remote team based in the Eastern Time Zone, becoming the go-to expert on CX data and data sources. You will investigate data across Salesforce, Gong, and proprietary systems, perform cleansing, and design automated dashboard feeds to deliver leading indicators and performance insights for leadership. #J-18808-Ljbffr

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.