Job Description:
Join us at Hampton Inn, where heartfelt hospitality meets personal growth. As a Front Desk Agent, you'll be at the heart of creating memorable guest experiences, working within a supportive and friendly team that's part of a globally recognized hotel brand. We offer on-the-job training and opportunities for future advancement, ensuring you can grow your hospitality career with confidence. Every day, your efforts will be appreciated in our welcoming, team-oriented culture. Let’s make every guest feel at home together.
Compensation: $15 - $17 hourly
Responsibilities:
Greet and check in guests with professionalism and warmth.
Manage guest check-outs and ensure billing accuracy.
Respond to guest inquiries, requests, and complaints promptly.
Handle reservations, cancellations, and room assignments.
Communicate effectively with housekeeping and maintenance staff.
Balance cash drawer and perform daily shift audits.
Maintain a clean, organized, and safe front desk area.
Qualifications:
Previous front desk or customer service experience preferred.
Strong communication and problem-solving skills.
Must be able to work weekends (Saturday and Sunday availability required).Reliable, punctual, and able to work independently.
Ability to handle stressful situations calmly and professionally.
Comfortable using computers and hotel management systems (training provided).High school diploma or equivalent required.
About Company:
At Hampton Inn Overland Park, we pride ourselves on delivering heartfelt hospitality every day. As part of Hilton’s trusted family of brands, Hampton Inn is known for consistent quality, clean and comfortable rooms, and service that makes guests feel at home. We are proudly managed by Lotus Hospitality, a growing hotel management company with a primary focus on the Kansas City and Overland Park markets. As our company continues to grow, we are able to offer team members the opportunity to build their careers, take on new challenges, and grow into future leadership roles. Our team is our greatest asset. We believe in supporting each other, recognizing great work, and creating an environment where everyone can thrive. Come be part of something special with us.
