Senior Systems Engineer / TAM (MSP)

Location: College Park, MD Area | Hybrid Salary: $80,000–$95,000 + Performance Bonuses Employment: Full-Time, Direct HireAbout the Opportunity We are seeking an experienced Senior Systems Engineer / Technical Account Manager to join a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore–Washington, DC region. This is an excellent opportunity for a technically strong IT professional who has progressed through the MSP ranks and is ready to transition into a more strategic, client-facing position without stepping away from technology. This is not a traditional help desk or sales-focused account management role. You'll serve as a trusted technical advisor for an assigned group of approximately 15 clients, developing a deep understanding of their infrastructure, identifying areas for improvement, and helping guide long-term technology decisions. You'll work closely with engineering, project teams, leadership, and vCIOs to ensure clients receive proactive, strategic IT support.

What You'll Be Doing: Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients.- Perform infrastructure assessments, technical discovery, and client environment reviews.- Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health.- Identify technical gaps, risks, and opportunities for modernization.- Maintain detailed documentation of client environments, configurations, and infrastructure.- Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations.- Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions.- Participate in client meetings, technical discussions, and infrastructure planning.- Help establish and maintain technical standards across client environments.- Provide occasional hands-on technical assistance and escalated troubleshooting when needed.

What We're Looking For: Previous MSP experience required- Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background.- Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP.- Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams.- Working knowledge of Azure and hybrid cloud environments.- Familiarity with Microsoft Intune and endpoint management.- Experience supporting both on-premises and cloud infrastructure.- Ability to assess complex technical environments and recommend practical improvements.- Strong documentation, communication, and client-facing skills.- Comfortable working independently and collaborating with senior engineering teams. Additional Experience That Stands Out- Technical Account Manager (TAM), vCIO, or Project Engineer experience.- MSP client onboarding and technical discovery.- Infrastructure assessments and technology lifecycle planning.- Familiarity with CIS or NIST security frameworks.- Experience presenting technical recommendations to business stakeholders.

Compensation & Benefits: Base Salary: $80,000–$95,000- Biannual performance-based bonuses.- 100% employer-paid medical, dental, and vision coverage.- 401(k) with company match.- Generous paid time off.- Paid certification opportunities and certification reimbursement.- Professional development and structured performance goals.- Hybrid schedule with partial work-from-home flexibility.- Established MSP with a collaborative, employee-focused culture.- Opportunity to transition from reactive engineering into strategic technical consulting.