Veterinary Client Service Representative

Veterinary Client Service RepresentativeHillside Veterinary Clinic is hiring an experienced, Client Service Representative to join our incredible team! At Hillside Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrives national resources. And, we have plenty of fun along the way!As a Client Service Representative (CSR), youll play an important role in pets lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSRs are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.Experience & Skills Requirements: The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!Customer service experience and 2-3 years experience in veterinary medicine are requiredExperience in conflict managementHigh attention to detailGreat communication skills - Team oriented with an ability to collaborate and support each otherOutstanding multi-taskerDesire to practice empathetic, gold standard medicine benefiting our patientsAre paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.Have the desire to constantly grow and advance as a valued member!Role Responsibilities:Help strengthen relationships with our clients by greeting them and their pet! Help new clients complete registration and notify them of expected wait times.Educate clients and answer non-medical inquiriesMaintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.Be willing to guide, mentor, and support fellow team members.About the Hospital At Hillside Veterinary Clinic, we provide primary and emergency care to dogs and cats in the greater Dallas area. Hillside Veterinary Clinic is a full-service companion animal hospital providing a broad spectrum of treatments and procedures. Its entire staff is committed to superior veterinary care throughout the life of your pet and quality client satisfaction for you, the pet owner.Benefits our care in action Thrive offers a suite of benefits to support team members emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:Competitive pay401(k) with employer matchMental health resources, including 24/7 access to Lyra HealthPaid parental leavePurr-ental leave for when you adopt a petEmployer-sponsored childcare and elder carePersonalized care for every family-forming journeyDiscretionary funds and FREE CE coursesPet perks and veterinary service discountsStudent loan management tools and assistanceProvide your best care with more bridges and less barriers. We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, youll be able to make connections, access opportunities and find support with ease. Support for you is as vital as the support you provide. Youll Thrive with Us At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:Our vast, diverse, and free library of continuing education courses - ThriveULive, virtual interactive workshops to develop valuable leadership skillsA program to designed to teach you the fundamentals of running a pet hospitalScholarship opportunities and tuition reimbursementMove into any specialty, hospital type, or environment across the nation.Leadership training for a thriving and long career in the veterinary profession.About Thrive Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities. We believe that supporting our people is the key to helping pets thrive through every stage of life. Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.