Shift Manager - $14.50-$18.50/hr - Brentwood - Urgently Hiring (37013)

Role: The Shift Manager will support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction: Executes the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. Ensures that all Team Members complete their Shift Excellence tasks for their assigned position(s).Ensures that all employees present a neat clean appearance and wear company uniform. Personally demonstrates that the Customer needs are the highest priority. Ensures food safety, quality and accuracy of orders. Resolves customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers. Works with urgency. Works with management and fellow employees. Cooperates with peers – works with fellow employees as part of a team, helps others when they need a hand.

Attendance: Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved time keeping system, including accurately recording all hours worked. Initiative and EnergyActs without being told, goes beyond what is simply required and maintains a high activity level. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. EEOMRCO is an equal opportunity employer and prohibits discrimination and harassment of any kind. MRCO is committed to the principal of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MRCO are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRCO will not tolerate discrimination or harassment based on any of these characteristics. MRCO encourages applicants of all ages (16 or older).