Service Administrator

Posted 18 days ago

onewater marineConroe (TX)

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

SENIORITY

Mid

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About the role

Service Administrator We are seeking a detail-oriented and organized individual to join our team! As a sales administrator you will play a key role in supporting the daily operations of the service department.

Essential Duties and Responsibilities

Duties:

(Most Important to Least Important)
Schedule service appointments and coordinate with technicians to ensure timely completion of work.
Communicate with customers regarding service updates, quotes, warranty status, and pick up scheduling.
Submit warranty claims as needed and ensure proper documentation is completed and filed.
Work closely with the parts department regarding parts needed for service jobs.
Support the service manager and team in coordinating internal and retail repair orders.
Reconcile service invoices, ensuring labor and parts are correctly billed.
Maintain service files and customer records in an organized and accurate manner.
Any other duties as assigned.
SkillsStrong organizational skills and detail oriented
Excellent customer service skills
Excellent written and verbal communication skills
Proficiency in Microsoft office
Ability to multitask and prioritize in a fast-paced environment
Qualifications / Requirements
High school diploma or equivalent required; a degree in Business Administration, Sales, or related field is preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Remaining in a stationary position, often standing or sitting for prolonged periods
Moving about to accomplish tasks
Communicating with others to exchange information
HearingSeeingRepeating motions that may include the wrists, hands, and/or fingers
Assessing the accuracy, neatness and thoroughness of the work assigned
TalkingEye/Hand/Foot Coordination
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noisy environments
Light work that includes moving objects up to 20 pounds

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

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