Customer Service Representative/ Call center Associate / Customer care Agent

Posted today

infinite computer solutionsSan Jose (CA)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

Apply

About the role

About the Company: Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a strong focus on innovation, quality, and operational excellence, Infinite enables organizations to enhance customer experience and drive business efficiency.

Overview: The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards.

Key Responsibilities: Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates. System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms. Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines. Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner. Issue Resolution: Resolve customer issues efficiently or escalate when necessary, ensuring high service quality. Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling. Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively. Digital Adoption: Encourage customers to use electronic/self-service channels where applicable. Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.

Additional Duties:

Perform other related tasks as assigned.
Required Skills & Qualifications
Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail
Technical Requirements (Mandatory)
Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.