Work From Home Customer Service Professional (Remote)

About the Call Center Representative PositionWe're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.Call Center Representative ResponsibilitiesManage large amounts of inbound and outbound calls with efficiency and courtesyFollow conversation prompts and scripts when handling different topicsIdentify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problemsSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by going the extra mile when you canKeep accessible, comprehensive records of all conversations in our call center databaseAttend educational seminars to improve knowledge and performance levelMeet or exceed personal/team qualitative and quantitative targetsCall Center Representative RequirementsPrevious experience in a customer support roleProven track record of over-achievement on quotasStrong phone and verbal communication skills, plus active listening skillsComfortability with CRM systems and best practicesEmpathetic customer focus, flexibility to manage many different personality typesAbility to multi-task, set priorities, and manage time effectivelyHigh school diploma or equivalent