Spa and Boutique Manager

Spa And Boutique ManagerOur Prestige Beauty client based in Miami is seeking an experienced Spa & Boutique Manager! This unique opportunity is ideal for a proven leader with experience building high-performing teams and client development, driving sales, and delivering exceptional luxury client experiences. Overseeing both the spa and boutique, you will be responsible for business performance, operational excellence, team development, and client engagement. The ideal candidate is entrepreneurial, commercially minded, and connected in the community.Must have a passion for luxury skincare, wellness, and hospitality with the ability to cultivate meaningful client relationships, elevate service standards, and inspire a culture of excellence. This is an onsite role based in the Miami area. Our client prefers to meet candidates who are living in the area and have roots and connections there. (They are not offering relocation.)Salary: $90-$100kResponsibilities:Own and lead the boutique's commercial performance, consistently achieving or exceeding sales goals, service targets, and key business metricsAnalyze performance data including traffic, conversion, treatment bookings, retail sales, and client retention to identify opportunities and drive resultsDevelop and execute local business-driving strategies that increase brand awareness, client acquisition, and spa utilizationLeverage clienteling tools and best practices to cultivate long-term client relationships, increase loyalty, and drive repeat businessDeliver an exceptional, highly personalized client journey that reflects the standards and values of the brandEnsure every client interaction is thoughtful, elevated, and service-focused across both the spa and retail environmentsResolve client concerns with professionalism, discretion, and a solutions-oriented approachChampion a hospitality-driven culture that consistently exceeds client expectations Lead and Develop a High-Performing TeamRecruit, onboard, coach, and develop a best-in-class retail and spa teamFoster a culture of accountability, collaboration, continuous learning, and service excellenceConduct ongoing performance conversations, development planning, and monthly coaching sessionsEnsure the team maintains expert product knowledge, treatment expertise, and a strong understanding of brand standardsInspire and motivate employees to achieve both individual and team performance goalsLead all day-to-day boutique and spa operations, ensuring seamless execution across all client touchpointsOversee treatment scheduling, therapist management, room readiness, service quality, and overall spa efficiencyMaintain operational excellence across opening and closing procedures, inventory management, housekeeping, and health and safety standardsEnsure accurate stock control, inventory replenishment, and shrink prevention practicesManage POS systems, vendor relationships, facility maintenance, and back-of-house operationsEnsure compliance with all company policies, operational procedures, and regulatory requirementsMaintain exceptional visual merchandising standards and ensure the boutique consistently reflects the luxury aesthetic of the brandRepresent the namesake of the brand at client events, VIP experiences, media activations, and industry functionsPartner closely with marketing teams to support local events, influencer engagement opportunities, and community partnerships that drive awareness and trafficRequired Qualifications5+ years of leadership experience within luxury retail, spa, beauty, or hospitality environmentsA proven history of leading high-performing teams and delivering strong commercial resultsDeep knowledge of luxury skincare, wellness, and spa services, with a passion for client experienceStrong business acumen with experience managing sales performance, staffing, inventory, and operational excellenceExceptional leadership, communication, and relationship-building skillsHigh emotional intelligence with the ability to coach, motivate, and develop diverse teamsStrong organizational skills with the ability to prioritize and thrive in a dynamic environmentExperience interpreting KPIs, forecasting trends, and translating insights into action plansProficiency with modern retail, POS, booking, and inventory management systemsFlexibility to work evenings, weekends, holidays, and peak business periods as neededIf you meet the required qualifications and are interested in this role, please apply today.The Solomon Page DistinctionOur teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs – this specialized approach sets us apart in the industries we serve.About Solomon PageFounded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com.