Client Services Supervisor (Processing)

Reports to: Client Services Assistant Manager Department Name: Processing Operations FLSA Status: Exempt

COMPANY DESCRIPTION: The Tax Collector’s Office, led by Abbey Ajayi, is a vital institution in Broward County, committed to fostering community trust through fair, transparent, and efficient tax collection. Our services encompass property tax collection, local business tax, tangible property tax, vehicle and vessel registration renewals, and issuing fishing and hunting licenses. Our mission is centered on integrity, efficiency, and transparency to strengthen public resources and support a prosperous future for all residents. Located in Fort Lauderdale, FL, we play a significant role in contributing to the community's success and well-being.

POSITION PURPOSE: AND SCOPE The Client Services Supervisor (Processing) oversees the daily work of CSR (Processing) engaged in back-office processing within assigned functional areas of the Tax Collector's Office. This position ensures the accurate, timely, and compliant processing of tax, motor vehicle, payment, mail, electronic transactions, and related operational functions in accordance with Florida Statutes, DHSMV regulations, and departmental policies. This role is responsible for workflow coordination, quality control, staff supervision, training, and performance oversight in a production-based environment.

ESSENTIAL FUNCTIONS: Supervises and assigns daily work to (CSR) Processing, ensuring efficient workload distribution and timely completion of assignments. Monitors workflow queues, production levels, and transaction volumes to ensure accuracy, timeliness, and adherence to operational standards. Reviews completed work, including transactions, applications, and system entries, to ensure compliance with statutes, regulations, and internal procedures. Provides employee training, onboarding, coaching, counseling, and ongoing instruction to support performance and development. Conducts performance evaluations and recommends corrective actions or improvement plans when necessary. Identifies, researches, and resolves escalated processing issues, complex discrepancies, and transaction exceptions. Ensures daily balancing and reconciliation of transactions, reports, and operational outputs to maintain accuracy and financial integrity. Communicates with internal departments and external agencies to resolve operational issues and support timely processing. Assists with implementing procedural updates, workflow changes, and system enhancements to improve efficiency and service delivery. Monitors compliance with internal controls, security procedures, and regulatory requirements, and prepares basic operational reports on productivity and performance.

Requirements: QUALIFICATIONS AND EXPERIENCE At least 60 college level credit hours Two (2) years of clerical, administrative, or transaction processing experience. One (1) year of lead or supervisory experience preferred. Combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be considered. Must possess and maintain a valid Florida driver’s license.

CRITICAL COMPETENCIES: FOR SUCCESS Leadership and team management Strong organizational and reconciliation skills Ability to manage high-volume, deadline-driven operations Problem-solving and process improvement Commitment to confidentiality and compliance