Eagle Crest HOA Manager - Guest Services Agent (HOA)

Posted 10 days ago

aimbridge hospitalityRedmond (OR)

Concierges Hotels (except Casino Hotels) and Motels

SENIORITY

Mid

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About the role

Guest Services AgentThe Guest Services Agent provides shuttle services, CPR/First Aid, postal services, and property monitoring. The Guest Services Agent is responsible for assisting all elements of the Property Services Departments, housekeeping, maintenance, front desk and others as assigned. This is a full-time customer facing role that requires frequent communication and collaboration with customers, managers and vendors.

Qualifications:

Minimum two years administrative experience.
Proven Customer Service experience required.
Outstanding communication and interpersonal abilities (People skills, positive phone/email etiquette, writing skills, service-oriented, diplomatic and occasionally shows the ability to be firm with tact)
Inventory management
Excellent organizational skills/aptitudes
Motivated and self-driven

Job Responsibilities:

First point of contact in handling customer inquiries
Handles a variety of reporting tasks
Conducts snow removal
Drives, maintains, and service shuttle vans
Maintain tools and equipment for maintenance and repairs
Provide Postage services
Assist colleagues whenever necessary
Primarily On-Call, although, infrequent extended hours may be required
Other duties as assigned.
Property Information:

Eagle Crest is a full-service destination resort located just outside the city of Redmond on 1700 acres in the high desert of Central Oregon. Nestled against the majestic Cascade Mountains near Bend, Oregon, Eagle Crest boasts over 300 days of sunshine each year with an annual rainfall of less than nine inches.

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