Help Desk Support Technician

Posted yesterday

via diceEssex (MD)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Junior

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About the role

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Trigyn's direct client in Maryland has a contract assignment for Help Desk Support Technician (REMOTE).

NOTE: Selected candidate will need to go to the office onsite for Fingerprinting/background check and after that Initial Training is held on-site for one to two weeks. Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.

Roles and Responsibilities:

Communicates with all levels of customers
Installs and configures applications and other supported software packages
Performs basic troubleshooting and triage of computers via remote computer access and phone
Resolves routine issues and problems related to hardware and software
Creates tickets for all problems called into the Technology Helpdesk
Quickly escalates issues and problems that are not resolvable as necessary
Assists clients with resolving device related issues via telephone support
Helps determine technical needs of supported systems
Participates as team member on projects
Records activities in the service desk software system
Updates/Creates internal supported system documentation
Communicate technical issues, risks, and approaches to clients
Performs other duties as assigned.

Required Skills:

Possession of a high school diploma or an appropriate equivalent, plus at least one year+ of experience in an INBOUND CALL CENTER environment
Two+ years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
Experience with remote troubleshooting

Desired Skills:

Possession of A+ (Remote Technician) and Network+ certification is preferred
Knowledge of computer operations and support
Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
Skill in establishing and maintaining effective working relationships
Skill in effectively prioritizing assignments and tasks
Skill in communicating clearly and effectively
Ability to provide consistent quality customer service
Ability to deescalate customers
Ability to maintain confidential information.
For Immediate Response send your resume toTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS), ISO 20000:2018 and CMMI Level 5 certified company.
Seniority level
Entry level
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