IT Support Specialist
united itAlameda (CA)
IT Support Specialist
Posted 11 days ago
united itAlameda (CA)
SENIORITY
Senior
About the role
IT Support Specialist
Location: Alameda, CASpecific Duties and Responsibilities:
Provide solutions to technical issues for in-scope IT Services Maintain the IT ticketing system ensuring that open tickets are resolved or escalated within defined SLAsCoordinate and respond to incoming IT Service Requests across multiple real-time intake channels (service portal, e-mail, chat, phone, walk-in) Coordinate new PC builds/break fixes/deployments for both production lines and end users. Effectively triage incoming requests, including identification of appropriate routing for a service request Maintain inventory of laptops, desktops and other personal computer devices; recommend purchases based on anticipated needs Manage user and computer accounts for the domain and IT services Comply with quality system regulations, standards and procedure Coordinate day to day operations for any external service providers managed by ITActively participate as a Global IT member and participate on Global Projects when needed
Required Skills:
- Bachelor's degree with 5+ years of IT support experience, or an equivalent combination of education and experience.
- Good oral and written English communication skills
- Basic understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups
- High level of proficiency in standard office software tools (Microsoft Office and Mac), AV applications, VPN, and Wi-FiFamiliar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PC'sExperience in using Service
- Now ITSM for Incidents and Request Management
- Focused on problem solving using effective troubleshooting and problem-solving skills
Additional qualifications:
Microsoft and ITIL Foundations Certifications are a plus Experience in a manufacturing environment very helpful.
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