OK4WD Ecommerce Customer Support Specialist Off-Road & Overland Gear

Posted today

ok4wdStewartsville (NJ)

Customer Service Representatives Automotive Parts and Accessories Retailers

SENIORITY

Mid

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About the role

OK4WD Ecommerce Customer Support Specialist Off-Road & Overland GearOK4WD is seeking a dedicated Ecommerce Customer Support Specialist who can provide essential support to our ecommerce team and enhance our customer satisfaction as we continue to grow. We are one of the leading offroad and overland ecommerce retailers in the nation based in Stewartsville, NJ.As an Ecommerce Customer Support Specialist, you'll be the first point of contact for our customers-online, over the phone, and via email. You'll play a key role in providing support, answering questions, and guiding customers through their online purchase experience. While previous customer support experience is a bonus, it's not required. As long as you have a passion for taking care of people, we can teach you the rest.

Responsibilities include:

Ensure high levels of customer satisfaction by providing excellent pre and post-sales support
Process orders from ecommerce website, phone, and emails
Respond to basic customer queries through phone, email, and online chat
Update customer records in the company database
Perform other duties as required

Job Requirements:

Extroverted individual who enjoys interacting with customers
Interest in the automotive and off-road industries a plus
Experience with BigCommerce a plus
Knowledge of Microsoft Office Suite particularly Excel a plus
Ability to quickly learn new technologies such as CRM, POS, and web based systems
Comfort with a fast paced environment and multitasking a must
Outstanding verbal, written, and interpersonal skills
Good team worker
Must be detail oriented and responsible
Must have ability to accept constructive feedback
Fluent in Spanish a plus
Benefits we offer:
Generous 401k match.
Paid Time OffHeavily Subsidized Individual Health Insurance.
Dental and Vision Insurance.
Employee Discounts on Parts.
Phone and Mileage Reimbursement.
Wellness Reimbursement.
Paid Holidays.
A Family Atmosphere and Positive Work Environment.
Interested? Don't wait, apply now and let's explore this adventure together!

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