Senior Enterprise CSM AI Value & Renewal Leader
fin highest performing customer agentMillbrae (CA)
Senior Enterprise CSM AI Value & Renewal Leader
Posted 2 days ago
fin highest performing customer agentMillbrae (CA)
SENIORITY
Lead
About the role
Fin, now part of Salesforce, is seeking a Principal Customer Success Manager to partner with large enterprise customers and transform their service with AI. You'll work with executive sponsors and cross-functional teams to connect Fin's capabilities to strategic priorities from strategy through adoption and renewal. You will own the success strategy for a portfolio, build multi-stakeholder maps, lead executive conversations, and drive measurable value.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.