Workplace Experience Manager

Workplace Experience ManagerAs the Workplace Experience Manager, you will own the day to day operations and in office experiences of our NYC office. You will serve as a primary point of contact for facilities, vendors, and employees, ensuring the office runs smoothly while also delivering thoughtful, inclusive events and experiences that support culture, connection, and productivity.This role blends workplace operations, employee experience, and event execution and is ideal for someone who enjoys both operational excellence and creating welcoming, well run office moments.Own the day to day operations of the NYC office, including facilities issues, repairs, maintenance, access control, and vendor coordinationLead planning and execution of in office events and experiences, including recurring programs, team gatherings, and culture momentsManage the daily food and beverage program, including vendors, menus, inventory, and service qualityCoordinate and manage vendors across cleaning, maintenance, food service, office supplies, and event support, ensuring strong relationships and consistent qualityTrack, triage, and resolve workplace requests and ServiceNow tickets with timely follow up and clear communicationMaintain accurate documentation and records for workplace operations, events, and vendor servicesManage seating assignments and occupancy reporting, supporting efficient space usage and hot desking processesOversee mail and package distribution, including receiving, sorting, and outbound shippingCoordinate onboarding logistics, new hire welcomes, team meetings, and in office moments to ensure a positive first day and ongoing employee experienceSupport budget tracking for workplace operations and events, including vendor invoicing and cost managementContinuously identify opportunities to improve the in office experience while maintaining operational consistency and safetyDesired CapabilitiesBachelor's degree and 5 or more years of experience in workplace operations, office management, employee experience, or event executionProven experience planning and executing in office events and experiences as part of core responsibilitiesProficiency in Google Workspace and familiarity with tools such as ServiceNow, Slack, Canva, Notion, and WorkdayStrong communication, organization, and collaboration skills with high attention to detailExperience managing vendors, contracts, and budgetsAbility to lift up to 50 lbs as neededSelf starter with strong problem solving skills and a positive, can do attitudePerksHandshake delivers benefits that help you feel supported and thrive at work and in life.The below benefits are for full-time US employees.Ownership: Equity in a fast-growing companyFinancial Wellness: 401(k) match, competitive compensation, financial coachingFamily Support: Paid parental leave, fertility benefits, parental coachingWellbeing: Medical, dental, and vision, mental health support, $500 wellness stipendGrowth: $2,000 learning stipend, ongoing developmentRemote & Office: Internet, commuting, and free lunch/gym in our SF officeTime Off: Flexible PTO, 15 holidays + 2 flex daysConnection: Team outings & referral bonuses