Customer Service Agent (Work from Home)
uhaulPhoenix (AZ)
About the role
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America. Enjoy working from the comfort of your own home office! Our state-of-the-art Call Center provides a variety of in-bound call support. Call center team members take back-to-back, incoming customer calls and provide customers with general assistance before, during and after their rental. Answer incoming calls and provide technical support and assistance with regards to our hitch products and services. Assist our customers with rental inquiries about our portable U-Box units. Handle details and maintain documentation for all aspects of storage transactions including payments. This job might be for you if: If you are looking for a part-time work You enjoy helping people and love being rewarded for your performance You thrive in a fast paced environment with a focus on quality and attention to detail You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens You communicate efficiently through an instant messaging Program You can work independently delivering practical solutions and you thrive in a collaborative team environment You have the perfect home-office which includes being free of distractions and background noise You have a good understanding of U.S. geography Join our team today and embark on your home career with ample room for growth and exciting opportunities.
Technical requirements:
that must be maintained at all times for any work from home position: A non-wireless USB headset with a microphone: will be required to be compatible with the phone system. (Preferably Plantronics or Sonnhesier)
Internet Requirements:
Broadband/high speed internet delivered to the home via a wired connection and a wired connection to the PC/Laptop inside the home. Internet Speeds: MINIMUM: 2MB upload, 5MB download, PING below 70RECOMMENDED: 5MB upload, 10MB download. PING below 70 Computer Requirements PC/Laptop: Windows 8 or 10 Mac computers are not compatible.4G RAM (minimum) 8G RAM (preferred)5GB hard disc space available (or greater).Core i 3, i 5 or i 7 or AMD FX, A8, A10, A6, E1, Athlon or Phoenom Anti-Virus: Install/use the Company provided anti-virus software. When connected to VPN anti-virus policies are governed by UHI. When not connected to VPN anti-virus policies are governed by the user. This is a PCI (Payment Card Industry) compliance requirement. The following are not allowed for any work from home position due to security, compatibility or performance concerns: A wireless internet connection. A wireless Internet service (Ex: mobile hot-spot/tethering, satellite, last-mile).Windows XP or Vista operating system. A Celeron or Pentium processor. A rental or public computer/laptop. A public internet connection. May not have any other anti-virus programs installed/running other than the Company provided anti-virus software. Using non-work related programs while working. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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