Portland Veterinary Emergency and Specialty Care seeks a Veterinary Client Service Representative to support our 24/7 emergency and specialty hospital. In this front-facing role, you will greet clients, manage check-in and discharge, handle multi-line phones, schedule appointments, and accurately enter medical and billing information. You’ll coordinate with doctors, technicians, and other team members to ensure seamless communication and timely care. The ideal candidate is empathetic, calm under pressure, skilled with computers, and comfortable assisting clients in emotionally charged situations in a fast-paced environment. Greet and check in clients for emergency and specialty appointments Answer and route multi-line phone calls and respond to client inquiries Schedule, confirm, and adjust appointments and follow-up visits Accurately enter and update client, patient, and billing information in practice software Collect payments, process estimates, and review financial policies with clients Coordinate communication between veterinarians, technicians, and clients Provide clear, compassionate updates and discharge instructions as directed by clinicians Maintain a calm, professional demeanor in fast-paced and emotional situations Support front desk organization, document management, and records requests Uphold PVESC standards for client experience, confidentiality, and teamwork Client communication Veterinary terminology Appointment scheduling Medical record data entry Multi-line phone systems Payment processing and billing Customer relationship management software De-escalation and conflict resolution Time management in fast-paced settings Basic computer and office software skills Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Previous experience in veterinary, medical, or high-volume customer service setting preferred Proficiency with practice management or medical records software a plus Strong written and verbal communication skills Ability to handle confidential information and sensitive situations with professionalism
