Receptionist
north suburban agenciesMinneapolis (MN)
About the role
Job Description
Benefits:
- Training & development
- Competitive salary
- Opportunity for advancement
We are seeking a friendly, organized, and customer-focused Receptionist to join our insurance agency. This position serves as the first point of contact for customers and plays an important role in keeping the office running smoothly.
The ideal candidate is professional, dependable, detail-oriented, and comfortable assisting customers both over the phone and in person. A current Property & Casualty License and previous experience with commercial insurance are preferred for this role.
Responsibilities:
Greet customers and provide a welcoming, professional experience.
Answer incoming phone calls and direct customers to the appropriate team member.
Assist customers with general questions and routine service requests.
Schedule appointments and assist with follow-up communication.
Collect and organize information and documentation needed by agency team members.
Maintain accurate customer records and update information as needed.
Assist with general administrative tasks, data entry, filing, and office organization.
Support licensed team members with customer service and policy-related administrative tasks.
Maintain confidentiality of customer and agency information.
Help ensure day-to-day front office operations run smoothly and efficiently.
Requirements:
- Excellent written and verbal communication skills
- Friendly, professional, and customer-focused
- Strong organizational skills and attention to detail
- Dependable and able to manage multiple tasks
- Comfortable answering phones and interacting with customers
- Proactive problem-solving skills
- Ability to learn and navigate computer systems
- Ability to work effectively as part of a team
- Current Property & Casualty License preferred
- Commercial insurance experience preferred
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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