Eligibility Specialist

Responsibilities: Conduct intake interviews with applicants, gather required documentation, and explain program guidelines in a clear and supportive manner. Review applications for completeness and evaluate submitted information to determine eligibility in accordance with established policies and timelines. Enter, update, and maintain client records across Microsoft Office tools, Salesforce, Excel, and related content management systems with a high degree of accuracy. Manage a steady volume of cases in a production-driven setting while maintaining quality standards and strong attention to detail. Organize and retrieve client files, including work involving document imaging, microfilm, or other recordkeeping systems as needed. Communicate with clients, colleagues, and internal teams to resolve missing information, clarify case details, and move applications toward completion. Support office-based operations during the initial training period and contribute to consistent, dependable service delivery in an on-site environment. Assist with additional program duties tied to ongoing funding needs and operational continuity as assigned.