Director of Revenue Operations (Accounting, Order to Cash)

About the Opportunity: Addison Group is representing a national professional services organization with the search for Senior Manager or Director of Revenue Operations - to lead the modernization and scaling of its revenue management and cash function. This individual will play a critical role in transforming end-to-end order-to-cash operations, improving process efficiency, implementing automation, and building a high-performing team that supports future growth. The ideal candidate is both a strategic leader and hands-on operator with experience leading revenue operations, billing, client onboarding, and cash management functions in a complex services environment. This role will partner closely with Finance, Sales, Operations, and Technology teams to optimize systems, processes, and performance across the revenue lifecycle.

Responsibilities: Drive the transformation of order-to-cash operations by improving processes, increasing automation, and reducing manual effort. Build scalable workflows, operational controls, and best practices that support growth and improve efficiency across the revenue cycle. Partner with Finance, Sales, Operations, and Technology teams to streamline processes and enhance the customer experience. Lead revenue (AR, Billing, Cash App) -related system initiatives, including Salesforce implementations, integrations, and ongoing optimization efforts. Lead and develop a team responsible for billing, client onboarding, account administration, and cash application and revenue functions. Establish and monitor key performance indicators (KPIs) that measure operational performance, billing accuracy, cash application efficiency, and overall revenue cycle effectiveness. Oversee invoicing operations to ensure accuracy, timeliness, and compliance with customer agreements. Ensure client onboarding and account setup processes are completed accurately and efficiently. Partner with finance and collections teams to improve cash flow, reduce outstanding receivables, and strengthen revenue operations performance. Develop reporting, dashboards, and business insights that support strategic decision-making and executive visibility. Create and maintain standard operating procedures, documentation, and internal controls to support a well-governed revenue operations function. Lead cross-functional projects and change management initiatives related to systems, processes, and organizational growth. Serve as a trusted partner and subject matter expert on revenue operations, providing guidance and solutions for complex operational challenges.

Qualifications: Required Bachelor's degree in Business.8+ years of progressive experience in revenue operations, billing, order-to-cash, shared services, accounting, or related functions. Proven leadership experience managing and developing operational teams. Comfort navigating and use of Salesforce. Experience leading large-scale process improvement, transformation, or automation initiatives. Strong understanding of order-to-cash operations, including billing, accounts receivable, cash application, and customer onboarding processes. Demonstrated success partnering cross-functionally with Finance, Technology, Operations, and commercial teams. Strong project management and organizational skills. Excellent communication, relationship-building, and change management capabilities. Preferred Industry experience in professional services, business services, legal services, or high-volume transaction-based environment. Experience with CRM and ERP implementations, upgrades, or integrations. Knowledge of Net Suite, Microsoft Dynamics, Oracle, SAP, or similar enterprise platforms. Background improving operational scalability in a rapidly growing organization. Experience designing KPI frameworks, dashboards, and performance reporting. Base salary range $145,000 to $170,000 dependent on experience. Bonus. Medical, dental, vision, and 401K match. Self managed PTO. Remote position + travel. To ensure smooth collaboration with our core team, we are currently hiring candidates based in the PST or MST time zones.