Customer Experience Representative- SLC Airport, UT

Posted yesterday

lansing w saginaw hwySalt Lake City (UT)

Counter and Rental Clerks Passenger Car Rental

SENIORITY

Junior

SALARY

$19.00-21.00

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About the role

Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is located onsite at the SLC Airport:3920 Terminal Dr, Salt Lake City, UT 84122 The schedule available is 40 hours per week We have multiple schedule options available: Thursday - Monday 9:30AM - 6:00PMThursday - Monday 4:00PM - 12:30AMWe offer a robust Benefits Package including, but not limited to: Competitive Compensation - This position offers compensation of $19.00-21.00 Paid Time Off, starting with 15 days off per year and 6 paid holidays Health, Dental, Vision insurance; Life Insurance; Prescription coverage Employee discounts on car rentals, car purchases and much more!401(k) retirement plan with company match and profit sharing Education Assistance

Responsibilities:

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications:

Must be at least 18 years old
Must have worked six (6) months or more at most recent employer.
Must be able to work posted schedule
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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