Service Center Agent

Posted yesterday

lasalle groupQuincy (MA)

Customer Service Representatives Employment Placement Agencies

SENIORITY

Junior

SALARY

$21.85 - $25.00 per hour

Apply

About the role

LaSalle Network has partnered with our client in their search for a Service Center Agent. In this role, you will act as the first point of contact for all associate HR-related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. The Service Center Agent will record all interactions in the case management system, resolve inquiries, document resolutions, and close cases. You will also forward interactions requiring research or more in-depth analysis to the appropriate subject matter experts. This role requires strong attention to detail, excellent customer service skills, and the ability to navigate multiple systems to find accurate answers.

Responsibilities:

Respond to incoming phone calls and self-service tickets from employees, managers, terminated employees, family members, and outside agencies or vendors
Reference company policies, procedures, and systems to provide accurate information and a high level of customer service
Recognize when escalation to a subject matter expert or Supervisor is necessary
Record details of each call or ticket while maintaining confidentiality of all information
Perform HR transactions in the HR system and other applications accurately and within established timeframes
Utilize the case management system, knowledge base, and other tools to manage caseload and meet service level goals
Participate in ongoing training to build HR knowledge, customer service skills, and productivity
Assist with additional projects and administrative tasks as needed

Service Center Agent Requirements:

2+ years of customer service experience
High school diploma
Strong listening, communication, and telephone skills
Excellent attention to detail and data entry skills
Basic computer skills
Ability to manage multiple priorities in a fast-paced environmentHR, payroll, or call center experience is a plus
Intermediate MS Office skills preferred

Compensation: $21.85 - 25 per hour

Location: Quincy, MA 02169

Employment Type: Contract to Hire

Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/If you are interested in this opportunity and meet the qualifications, please apply today!

Phoebe Gilbert: Senior Recruiter#LI-PG1LNOSHRLaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here All assignments are at-will and their duration is subject to change.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.