Guest Services Manager
horizon hospitality associatesSt Louis (MO)
$75,000 –$85,000 annually
ApplyGuest Services Manager
Posted 2 days ago
horizon hospitality associatesSt Louis (MO)
SENIORITY
Senior
SALARY
$75,000 –$85,000 annually
About the role
Client Care ProfessionalA premier professional services firm in the St. Louis area is seeking an empathetic, dedicated, and organized professional to step into a high-visibility client care role. This on-site opportunity offers an exceptional chance for top-tier hospitality managers, guest experience specialists, and high-end client relations experts to transfer their hospitality skills into a vibrant corporate environment with set, stable business hours (M-F, 9a - 5p) and holidays off. Known for providing exemplary service and advocating fiercely for individuals during pivotal life moments, this firm offers a supportive team culture, solid job stability, a strong compensation structure, and long-term career growth.
Position Responsibilities:
Conduct proactive client outreach across the life of each account to ensure every individual feels supported, informed, and cared for Monitor client interactions and communication logs to identify potential service gaps, maintaining high-quality assurance across the firm Address and resolve client concerns empathetically, working closely with executive leadership to escalate sensitive matters when needed Track client feedback and review trends using internal CRM and case management platforms to drive continuous service improvements Establish standard operating procedures, reporting structures, and accountability metrics for client communications Maintain complete documentation of all client interactions, follow-ups, and resolution processes
Position Requirements:
Strong background in guest services, client relations, customer success, high-end retail, or luxury hospitality management (such as Front Desk Manager, Guest Relations Manager, Concierge, or Operations Supervisor)Exceptional emotional intelligence with a proven track record of handling sensitive client interactions with empathy and diplomacy Demonstrated ability to create structured processes, track metrics, and hold team members accountable to service standards Excellent verbal communication skills, active listening, and comfort conducting 95% of client engagements by phone Strong organizational skills and proficiency with technology, CRM platforms, and reporting tools Local availability for a 100% in-office role in St. Louis, MOCompensation Package Details:
Base Salary:
$75,000 –$85,000 annually (commensurate with experience)Bonus Potential: Discretionary year-end bonus based on performance and firm profitability
Health Benefits:
Comprehensive health, vision, and dental insurance. Health benefits active the 1st of the month following 30 days 401(k) Retirement Plan: Safe Harbor 401(k) plan with up to 4% match after 90 days of employment Paid Time Off: 120 hours (15 days) annually
Work Schedule:
100% in-office, Monday –Friday, 9:00 AM –5:00 PM, holidays off If you are in a guest or client-facing role in luxury hospitality, high-end retail or professional services, we encourage you to apply today! Only qualified candidates will be contacted.
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