Customer Care Representative/ Dispatcher

Customer Care Representative/Dispatcher Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. We are seeking a Customer Care Representative/Dispatcher for our office in Sacramento, CA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills. Essential Job DutiesAnswer incoming support calls Create support tickets on behalf of customers Identify and escalate issues to Helpdesk Document all call information according to standard operating procedures Use basic computer applications Communicate with customers, technicians, and salespeople Schedule service calls Meet monthly service goals Recognize, document, and alert the management team of trends in customer calls Route calls to appropriate resources

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.