Crew Member
dunkin nd donutsNeedham (MA)
About the role
Position Summary:
The Crew Member positionis responsible fordelivering excellent guest service, preparing food and beverages according to Brand standards, and supporting daily restaurant operations. Crew Members work collaboratively with management and fellow team members to ensure a clean, efficient, and welcoming environment for guests.
This role serves as a foundational position within the organization and provides opportunities for skill development and advancement into leadership roles.
Key Responsibilities:
Greetandserveguests in a friendly, professional, andtimelymanner
Prepare food and beveragesin accordance with Dunkin’& franchiseestandards
Accuratelyoperatepoint-of-sale systems and handle cash transactions
Maintain food safety, sanitation, and cleanliness standardsat all times
Support speed of service and order accuracy goals
Follow all company policies, procedures, and safety guidelines
Assistwith opening, closing, cleaning, and stocking duties as assignedand directed by aManagersor Management
Work effectively as part of a team and support fellow employees during shifts
Performance Expectations
Demonstrate reliability, punctuality, and accountability
Maintain a positive attitude and professional demeanor
Followdirectionfrom Managers on Duty and Restaurant Management
Communicate effectively with guests and team members
Participatein required training and development activities
Qualifications & Requirements:
Ability to work in a fast-paced environment
Basic math and cash-handling skills
Strong teamwork and communication skills
Willingness to learn and follow established procedures
Ability to multitask and adapt to changing priorities
Physical Demands / Working Conditions
Standing for extended periods of time
Repetitive motions including bending, reaching, and lifting
Lifting items up to 20lbs
Working in a quick-service restaurant environment
Advancement Opportunities
Crew Members may be eligible for cross-training and advancement opportunities, including Manager on Duty, and Restaurant Management roles, based on performance, business needs, and availability.
Crew Members are eligible to receive credit card tips - increasing their average hourly rate.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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