Remote Software Engineer, Rapid Response Assignment - US
Remote Software Engineer, Rapid Response Assignment - US
Posted 48 days ago
SENIORITY
Lead
About the role
- Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix
- Diagnose complex, ambiguous problems across our services and data pipelines, tracing them to root cause
- Deliver high-quality engineering work that improves the platform and directly addresses customer needs
- Partner closely with Customer Success to align on technical solutions and outcomes
- Maintain and improve backend systems, APIs, and data pipelines
- Write high-quality, maintainable code and uphold engineering best practices
- Improve system reliability, performance, and observability across the platform
- Participate in incident response and on-call rotations
- What You'll Bring 5+ years of experience building and scaling backend systems as a software engineer
- Experience in cybersecurity, vulnerability management, or threat intelligence
- Strong programming skills in one or more languages (Python, Go, Java, etc.)Strong diagnostic and debugging skills, with a proven ability to root-cause complex production issues
- Curiosity and persistence — a drive to understand problems fully and see them through to resolution
- A customer-obsessed mindset: you take pride in delivering accurate, high-quality solutions that delight customers
- Excellent communication skills, with the ability to work effectively with customers and cross-functional teams
- Solid understanding of distributed systems, microservices, APIs, system design, and cloud infrastructure (AWS preferred)
- Experience working with data pipelines, ETL systems, or high-volume data processing
- Prior experience in a customer reliability, sustaining, support, or escalation engineering role
- Familiarity with CVE, NVD, KEV, or exploit intelligence datasets
- Experience with streaming systems or real-time data processing
- Background in high-growth or startup environments
- Generous, flexible time off
- Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere)
- Comprehensive healthcare coverage
- Generous paid parental leave
- Remote-friendly environment with flexibility
- Support for home office costs (phone & internet)
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
